Support
Find answers to common questions, or reach out to our team.
Submit a request
Have a feature idea, found a bug, or need help with your account? Send us a ticket and we'll get back to you.
Or email us directly at support@gymtel.com
For gym-goers
How do I create an account?
Click "Sign Up" in the top-right corner. You can sign up with your email or Google account — it's free.
How do I save a gym?
On any gym page, click the bookmark icon to save it to your Gym Bag. You can access saved gyms anytime from the Gym Bag page.
How do I compare gyms?
Click "Add to compare" on any gym card, then select up to 3 gyms. A compare bar will appear at the bottom to view them side by side.
The information for a gym is wrong. How do I fix it?
On the gym's page, click "Suggest an edit" to submit a correction. Our team reviews suggestions and updates listings.
How do reviews work?
After visiting a gym, you can leave a review on its page. Reviews require an account and are public. You can edit your review at any time.
For gym owners & managers
How do I claim my gym listing?
Go to your gym's page and click "Claim this location." You'll need a business domain email (e.g. you@yourgym.com) to verify your identity. After email verification, our team reviews and approves the claim.
I don't have a business email. Can I still claim my gym?
Yes — email us with your gym's name, address, and proof of ownership (business license, utility bill, etc.) and we'll help verify your claim manually.
How long does claim approval take?
After you verify your email, our team manually reviews claims within 1–2 business days. You'll receive access once approved.
What can I do once my claim is approved?
You can update your gym's hours, pricing, photos, amenities, and equipment list. You can also respond to reviews and view listing analytics.
Can I claim multiple locations?
Yes. Submit a separate claim for each location. If you manage many locations under one organization, contact us and we can set up organization-level access.
My listing has incorrect information. How do I update it?
If you've already claimed the listing, you can edit it directly from your dashboard. If not, claim the listing first or submit a suggestion on the gym's page.